Expression of dissatisfaction, other than appeal, by any person or organization, to an accreditation body, relating to the activities of that accreditation body or of an accredited CAB, where a response is expected.
Source: ISO/IEC 17011:2004, Conformity assessment – General requirements for accreditation bodies accrediting conformity assessment bodies. Global Standards
expression of dissatisfaction, other than appeal, by any person or organization to a certification body, relating to the activities of that body or the activities of a certified person, where a response is expected
[SOURCE: ISO/IEC 17000:2004, 6.5, modified]
Source: ISO/IEC TS 17027:2014, Conformity assessment – Vocabulary related to competence of persons used for certification of persons, Global Standards