Definition(s)
Customer Service and Technical Support
In the NICE Workforce Framework, cybersecurity work where a person: Addresses problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
From: NICE Workforce Framework
Source: NICCS™ Portal Cybersecurity Lexicon, National Initiative for Cybersecurity Careers and Studies (https://niccs.us-cert.gov/glossary) as of 11 November 2015, Global Standards